 |
|
 |
THE ORIENTAL INSURANCE COMPANY LTD.
Offers
Extended Warranty insurance Cover
On
New (GSM & CDMA) Mobile
Phones
for 1 Year from the date of the expiry of manufacturer’s warranty or after 365 days from the date of purchase which ever is earlier.
Question and Answers (FAQ’s)
Why should I buy an extended warranty policy?
· More than 50% of the handset develops problems even in the last months of first year of the manufacturer’s warranty, so if you think of keeping your handset for another year it is most certain that it will develop some sort of problem, · Getting a handset repair is expensive, sometimes the cost can he as much as the price of the old handset, · Often genuine, reliable repairs to not working handsets are expensive
What cover do I receive?
As a customer of Extended warranty Program, you will be offered cover against the second year warranty for 365 days over and above the manufacturer’s warranty under this policy. This cover provides complete protection to you against any unforeseen stoppage of the handset, and covers both parts and labour. Very importantly some exclusion applies, such as battery and charger are not covered. Liquid damage is not covered under this policy.
When does the cover start?
The Extended Warranty cover, starts from the time your manufacturer’s warranty expires and covers you for another full 365 days over and above the manufacturer’s warranty. It covers for any unforeseen repair cost for the second year, it will reimburse you the labour charges and the part charges for your repair, as mentioned in your repair invoice.
What do I do if my phone stops working?
In case of any such problems faced by you, simply go to any authorized repair centre for the respective brand of phone you have or phone Mobileshoppee claims helpline on phone number 011-22777580 / 22788184. Mobileshoppee would extend any due help to the customers to guide him through the claim process. Our numbers are open for the customers from Monday to Friday 10 Am to 6 Pm.
The customers are required to furnish the following papers while claiming for the insurance, a) the original invoice of the handset, b) the completely filled original policy duly signed by the customer, c) Estimate of Repair ( For Approval* ), d) the original repair invoice.
* No repair should start unless authorized by Mobileshoppee.
Is the protection insured?
Yes, it is fully insured by The Oriental Insurance Company Limited. The certificate of Insurance clearly gives you the address of the divisional office covering this policy.
Under what conditions will the phone be replaced?
Only when the cost of repair is uneconomical in the event of Breakdown
How much do i have to pay for insurance ?
PRICE BAND (Rs.) : AMOUNT (Rs.)
Upto 4000 : INR 85.00
4001-6000 : INR 110.00
6001-10000 : INR 140.00
10001-15000 : INR 180.00
15001-25000 : INR 280.00
25001-40000 : INR 399.00
IMP : Rs. 100 will be charged extra for delivery.
How to get insurance policy ?
The procedure is very simple.
Make transfer of payment of amount as specified above in accordance to your Invoice & Price Band, forward us details by Mail / Fax. / Telephone and we will dispatch Insurance Policy to your specified address.
SHIELD - Mobile & Laptop Insurance
• “Shield Mobile” - New Phone Theft and Accidental Damage cover, for any make or model of mobile phones
• “Shield Plus” - New Phone Accidental Damage and Extended Warranty cover, for any make or model of mobile phones
• “Shield Laptop” – New Laptop Worldwide Theft and Accidental Damage cover, for any make or model of laptops
Definition of the cover provided under SHIELD
Electrical/Mechanical breakdown –
The actual breaking or burning out of any covered component causing stoppage of normal operation and necessitating immediate repair or replacement before normal operation can be resumed. This cover will be identical to the manufacturer’s warranty.
Theft and Accidental Damage
Sudden and unforeseen theft or damage (i.e. in consequence of being dropped or run over by a vehicle, water logged or similar incidences) to the Equipment during the period of Insurance.
Summary of the features:-
• As a Shield customer you get 1 yr Theft and Accidental Damage
• cover on your new purchase of mobile phone or laptops (Worldwide cover only for laptops). Shield Plus – For Customers who would consider getting a police report for Theft difficult; Shield Plus would cover the customers for 1st year Accidental Damage and 2nd year Extended warranty (only for Mobile phones)
• Tailored price matrix for different bands of phones and laptops
• Product replacement in the event of uneconomical repairs
• Free phone line – as helpline for the customer across india
• Brand – “Shield” - most trusted brand 5 years in running
• Simple claim procedure
Customer are allowed to go to any authorised service centre of the respective brand nearby in their locality
MOBILE PRICE BANDINGS (Rs.) : AMOUNT (Rs.)
• Below Rs.3000 : INR 215.00• Rs.3000-6000 : INR 300.00
• Rs.6001-10000 : INR 395.00
• Rs.10001-15000 : INR 525.00
• Rs.15001-25000 : INR 710.00
• Rs.25001 & above : INR 1000.00
LAPTOP PRICE BANDING (Rs.) : AMOUNT (Rs.)
• Below Rs.30000 : INR 1700.00• Rs.30001-45000 : INR 2500.00
• Rs.45001-70000 : INR 3900.00
• Rs.70001-100000 : INR 5500.00
• Rs.100001 and above : INR 7500.00
“SHIELD” features .........
“SHIELD” claim limits
Repair or replacement costs up to a % of the original value paid for the product based on:
• Up to 3 months : Upto 85%
• 3 to 6 months : Upto 70%
• 6 to 12 months : Upto 55%
• 12 to 24 months : Upto 50%
How does “SHIELD” works :
• Retail Stores offer their customers
• SHIELD is offered to all customers buying new mobile phones or laptop from retail stores
• Customer pays additional premium to get SHIELD protection for the Instrument
• The store captures and registers the customer details through the registration slips and passes on the same to Mobileshoppee along with the copy of Invoice for fulfilling the complete sales process
How to get insurance policy ?
The procedure is very simple.
Make transfer of payment of amount as specified above in accordance to your Invoice & Price Band, forward us details by Mail / Fax. / Telephone and we will dispatch Insurance Policy to your specified address.
Payment option 1:
DO NOT SEND CASH.
Please send Cheque/DD of Rs.{AMOUNT AS PER INVOICE PRICE BAND} in favour of shubhanken inc. a/c mobileshoppee.com at
SHUBHANKEN INC.
6-10, CSC, Pocket-E,
Mayur Vihar-2, Delhi-110091, INDIA
Payment option 2:
Transfer Rs.{AMOUNT AS PER INVOICE PRICE BAND} to
Shubhanken inc. a/c mobileshoppee.com
Current a/c Number : 3981009300001860
Punjab National Bank, Mayur Vihar-2, Delhi-110091, India
Payment option 3:
MOBILE TRANSFER: Mobileshoppee initiates the payment Online.
1. Customer sends SMS: PAY MERCHANT AMOUNT CC
e.g. PAY SHOOBH CC [AMOUNT] to 5667766.
2. Customer receives an IVR call and enters credit card details
3. Customer receives a confirmation SMS about the transaction
For Business query only :
Phone : +91-11-30288700
Mobile: +91-9873322822
Fax : +91-11-22788184
CLICK HERE FOR BUSINESS QUERY
|
|
|
||||||||
design and developed by corewebconnections.com |